Front office
Sales & revenue
Speed kills deals — slowly. We compress the gap between enquiry and meaningful contact to under a minute, then automate everything that normally decays in a rep's inbox.
- Instant multi-channel lead response — voice, SMS, email, WhatsApp
- Automatic enrichment, scoring and routing to the right person
- Quote and proposal drafting from your pricing rules
- Pipeline hygiene: stale deals chased, CRM fields kept honest
- Follow-up sequences that adapt to what the prospect actually said
Front office
Customer support
Most tickets are the same forty questions. Agents resolve those end to end — including the system actions — and hand the genuinely hard ones to a human with the context already gathered.
- Tier-1 resolution across voice, email, chat and messaging
- Retrieval from your real knowledge base, not a hallucinated one
- Actions taken: refunds raised, bookings moved, addresses changed
- Auto-triage, sentiment flags and priority escalation
- Handover packs so the customer never repeats themselves
Back office
Operations
The margin killer is rarely one big thing — it's two hundred small coordination tasks a week. We automate the chasing, checking and re-planning.
- Scheduling, dispatch and capacity re-planning on exceptions
- Supplier and subcontractor chasing with escalation rules
- Stock, availability and lead-time checks across systems
- Document generation: job packs, RAMS, delivery notes
- Exception queues where a human only sees what's genuinely odd
Back office
Finance & back office
Purchase ledger, credit control and month-end are pattern-matching problems wearing a suit. Agents handle the pattern; your finance team handles the judgement.
- Invoice capture, coding and three-way matching
- Credit control: automated chasing with tone that escalates properly
- Expense processing and policy checking
- Bank and ledger reconciliation with exception reporting
- Month-end packs assembled from live data, ready for review
Growth
Marketing
Not "AI content". A production system trained on your voice, your offers and your proof — with a human editor in the loop and performance data feeding back in.
- Always-on content engine: blog, social, email, landing pages
- Audience and competitor research summarised weekly
- SEO briefs and topical clusters built from real search data
- Campaign assembly and multivariate copy generation
- Attribution reporting in plain English, not a dashboard maze
Back office
Recruitment & HR
Screening a hundred CVs badly is worse than screening twenty well. Structured, consistent, auditable — and dramatically faster.
- CV screening against a defined scorecard, with reasoning shown
- Interview scheduling and candidate communication
- Structured interview scoring and comparison packs
- Onboarding document generation and progress chasing
- Policy Q&A agent for staff, sourced from your handbook
Growth
Data & reporting
You almost certainly have the data. It's just in six places, three formats and one person's head. We consolidate it and put a plain-language interface on top.
- Unified data layer across your operational systems
- Ask questions in English, get answers with the working shown
- Automated board and management packs on a schedule
- Anomaly alerts before they become month-end surprises
- Forecasting built on your actual operating patterns
Risk & quality
Compliance & QA
Sampling 2% of interactions tells you almost nothing. Review 100% of them automatically, and quality management stops being a guessing game.
- Full-coverage call, chat and case review against your criteria
- Risk and complaint flags surfaced within minutes, not months
- Automatic coaching notes per agent, per theme
- Evidence trails and audit packs generated on demand
- Policy drift detection across teams and sites
Risk & quality
Field service
Engineers should be fixing things, not filling in forms. Voice-first capture on site, structured data out the other end.
- Job packs assembled automatically with history and parts
- Route and sequence optimisation against live constraints
- Voice-note capture converted to structured job records
- Photo evidence tagged, filed and quality-checked
- Automatic write-back to job management and invoicing
Front office
Voice agents (yes, these too)
We build excellent voice agents. We just refuse to pretend they're a strategy. Ours are wired into everything behind them, which is the entire point.
- Inbound answering, qualification and booking, 24/7
- Outbound follow-up, reactivation and reminder campaigns
- Natural interruption handling and warm human transfer
- Full system actions during the call, not after it
- Transcripts, summaries and CRM updates written automatically